The problem with chatbots that "make things up"
You have probably seen an AI confidently give a wrong answer. For a customer-facing chatbot, that is a real risk. A bot inventing a price, a policy, or an opening time can cost you trust and money.
aEye's Smart Knowledge Base is built specifically to prevent that.
What the Smart Knowledge Base does
Instead of answering from general internet knowledge, your aEye chatbot answers from your content: the documents, FAQs, and pages you give it. This is powered by RAG (retrieval-augmented generation):
1. A customer asks a question.
2. aEye searches your knowledge base for the most relevant information.
3. It generates an answer grounded in that retrieved content.
The result is answers that reflect your real prices, policies, and products, not a guess.
What you can feed it
The knowledge base is flexible. You can add:
Mix and match. Everything lives in your own workspace.
Why it matters for Sri Lankan businesses
Because answers are grounded in your content, the bot handles specifics that generic chatbots cannot:
And it does all of this in both Sinhala and English, so customers get accurate answers in the language they are comfortable with.
Keeping it accurate over time
Your business changes, and your knowledge base should too. Update a price, add a new product, or upload a new policy, and the chatbot reflects it immediately, with no retraining headaches. Your analytics dashboard also shows the questions customers ask most, so you know exactly what to add next.
Security you can rely on
Your knowledge data stays in your workspace, API keys are encrypted, and conversation logs are encrypted at rest. Your business information stays yours.
Try it on your own content
The best way to understand the Smart Knowledge Base is to feed it your real FAQs and watch the difference. You can do that during the free trial.
[Start building your chatbot free](https://aeye.lk/register)